Effective Date: July 17, 2026 Last Updated: July 17, 2026
At James Mode, we want every customer to feel confident and satisfied with their purchase. If your order does not meet your expectations, our Returns & Exchanges policy is designed to provide a simple and clear process.
Please review the guidelines below before requesting a return or exchange.
Return Eligibility
Customers may request a return within 30 days of receiving their order, provided that the following conditions are met:
The item is unused, unworn, and in its original condition.
The product remains in its original packaging.
All tags, accessories, and included materials are returned.
Proof of purchase is provided.
Items that do not meet these conditions may not be accepted for return.
Items Not Eligible for Return
For hygiene and safety reasons, certain products may not be eligible for return if they have been worn or opened, including:
Earrings or pierced jewelry that has been worn
Personalized or customized items
Gift cards
Final sale or clearance items where applicable
This does not affect your legal rights regarding faulty, damaged, or incorrectly supplied products.
Provide your order number and details of the item you wish to return.
Wait for return instructions from our support team.
Carefully package and send the item according to the provided instructions.
Please do not send items back before receiving return approval.
Exchanges
If you would like to exchange an item for a different style, size, or product, please contact us within the return period.
Exchange requests are subject to product availability. If the requested replacement item is unavailable, we may offer an alternative solution or refund where applicable.
Return Shipping
Customers are responsible for return shipping costs unless:
The item received was damaged.
The wrong item was sent.
The product has a verified manufacturing defect.
We recommend using a trackable shipping service when returning items, as we cannot be responsible for items lost during return transit.
Refund Process
Once your returned item has been received and inspected, we will send you a confirmation regarding the status of your refund.
If approved:
Refunds will be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
Refunds typically appear within 5–10 business days after processing.
Original shipping fees are generally non-refundable unless required by applicable consumer protection laws.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
Order number
Description of the issue
Photos showing the item and any damage
Our team will review your request and work to provide an appropriate solution.
Order Cancellation
Orders may be canceled only before they enter the fulfillment or shipping process.
Once an order has been dispatched, cancellation is no longer available, but you may request a return after delivery according to this policy.
Contact Us
For any questions regarding returns or exchanges, please contact:
