Refund Policy

Effective Date: July 17, 2026
Last Updated: July 17, 2026

At James Mode, we want every customer to have confidence when shopping with us. This Refund Policy explains the conditions and process for requesting a refund for purchases made through jamesmode.net.

Please review this policy carefully before submitting a refund request.

Refund Eligibility

Refund requests may be considered when:

• The request is submitted within 30 days of receiving the order.

• The product is returned in unused and original condition.

• The item includes original packaging and any included accessories.

• Proof of purchase is provided.

Returned items that show signs of use, damage, or alteration may not qualify for a refund.

Non-Refundable Items

For hygiene and safety reasons, certain products may not be eligible for refunds after use or opening, including:

• Worn earrings or pierced jewelry

• Personalized or customized products

• Gift cards

• Final sale items where applicable

This does not affect your legal rights regarding defective, damaged, or incorrectly supplied products.

Refund Request Process

To request a refund:

1. Contact our customer support team at payment@jamesmode.net.

2. Provide your order number and details of the item.

3. Explain the reason for your refund request.

4. Wait for confirmation and further instructions from our team.

Please do not send products back before receiving return instructions.

Refund Review

Once a returned item has been received, our team will inspect the product to confirm that it meets the refund requirements.

After the review is completed, we will notify you whether your refund has been approved or declined.

Refund Processing

If your refund is approved:

• The refund will be issued to the original payment method used during checkout.

• Processing times may vary depending on your bank, card issuer, or payment provider.

• Refunds typically appear within 5–10 business days after processing.

Please note that your financial institution may require additional time before the funds appear in your account.

Shipping Fees

Original shipping charges are generally non-refundable unless:

• The item received was incorrect.

• The product arrived damaged.

• The item has a confirmed manufacturing defect.

Return shipping costs are the responsibility of the customer unless the return is caused by an error on our part.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Order number

• Description of the issue

• Photos showing the condition of the product

We will review your request and provide an appropriate solution.

Order Cancellation Refunds

Orders may be canceled before they enter the fulfillment or shipping process.

If a cancellation is accepted, any eligible refund will be issued through the original payment method.

Once an order has been shipped, cancellation is no longer available, but you may request a return according to this policy.

Contact Us

For questions regarding refunds, please contact:

JAMES MODE LTD

Registered Address
1 Abbeystead Mews
Abbeystead
Skelmersdale
United Kingdom
WN8 9NW

Email: payment@jamesmode.net

Phone: +44 7366830244

We appreciate your understanding and are committed to providing a fair and transparent refund experience.

Thank you for choosing James Mode.